Question 1: Six components of a system
The six components of a system include outcome, output, throughout, equifinality, input, and feedback. These components are important in the achievement of the goals and objectives of the system. The outcome is described as the value of the service or good. It is important in the system as it defines the consumers preference and aid in developing quality product or service. Output refers to the results obtained after the transformation process. It is important as it determines the necessary corrections required in improving the process. Throughput is described as the conversion of inputs into outputs. It is the process of combining the resources, labor, and energy to produce the output. Throughput is important in determining the necessary requirements in producing the systems output. Equifinality is described as the ability to attain a systems objectives based on various methods and inputs. This is critical to a system as it provides the different alternatives that can be used to achieve the objectives. The inputs are requirements fed to a system to obtain the outputs. They include the resources, labor, and energy. They are the determinants of the objectives of the system which is the output. Feedback is described as the information that re-enters the system and in turn affect the performance. Feedback is critical in identifying the correction approaches for an effective process. Another important aspect is the external environment of a system which is described as the factors affecting system externally. Understanding the external environment of the system is critical to developing effective mitigation strategies for the factors that may hinder its success.
Question 2: Importance of service and support personnel in increasing the patients' satisfaction
According to Swayne, Duncan and Ginters value chain, the service and support personnel are critical in the enhancing the patients satisfaction as they are the foundation of effective services. The competence and skills of these individuals aids in achieving quality patient outcome. While their competence is characterized by the implementation of profound treatment systems, their skills include efficient interaction with the workers and the ability to create an environment that improves the patients wellbeing. The service and support personnel also aid in the follow-up activities which improves the patients satisfaction. The achievement of this satisfaction is based on how they provide prompt, courteous and efficient care.
Question 3: Calculation of the risk priority number and actions to reduce risk of failure
According to the failure mode and effective analysis (FMEA) calculation of the risk priority number (RPN) is a process which involves three main elements; the likelihood of the failure occurring, the probability that the failure is not detected and the damage caused by the failure. The FMEA has given these factors numerical figures depending on the description. While defining the failure, for instance, the ranks are provided based on the detection by customers and their dissatisfaction. The failure is also described according to how minor or catastrophic it is. The probability of occurrence is ranked from lowest to very high. For every failure, it is determined by the product of the above-mentioned scores. The overall RPN is the sum of the failure modes RPNs. Actions taken for reducing the risk of failure includes identifying the corrective actions for reducing and elimination of the risks. These actions are centered on designing better systems. The three strategies include preventing the errors, elimination of the various errors and improvements to reduce the occurrence probability.
Question 4: Difference between reexamination, simplification, reorganization and integration
Reexamination is based on the rethinking and developing new possible structures for the process. Simplification entails the removal of activities that add less value to the system or process which aids in making the organization more effective. Reorganization is the process of introducing new workflows aimed at averting specific failures and challenges that result in less performance. Integration involves the reorganization and working together of various departments in an organization. It also involves the combination of all processes so that all workers can pursue the organizational objectives according to its culture and structure.
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