Problem Solution for the Airline - Paper Example

Alternative Solutions 2 Establish a customer solution team to seek creative solutions for inconvenienced passengers Vehicles required to transport passengers to nearby airports were unavailable

(Source: Researchers work, 2017)

These alternatives were put in place to ensure that customers were not exposed to the same treatment as the previous customer.

Table 3 Alternative solutions generated to address: Issue 2Alternative Solutions Description Why solutions were not considered suitable at this time

Alternative Solutions 1 Book crews into flights 60 minutes before departure The flights were already overbooked at the time.

Alternative Solutions 2 Not ask customers to give up their seats involuntarily unless there is a security risk The company had overbooked their customers

(Source: Researchers work, 2017)

These alternatives would help to ensure that passengers would not have to deal with delays. This would ensure that would board their flights as required and still have the crew to attend to them without being inconvenienced.

Table 4 Alternative solutions generated to address: Issue 3Alternative Solutions Description Why solutions were not considered suitable at this time

Alternative Solutions 1 Create an app for volunteers to give up their seats and later seek compensation Need for time to test the app for glitches

(Source: Researchers work, 2017)

The airline will have to source for an app developer who will ensure that this system runs without glitches. The employee will be required to ensure that the app is updated constantly. This will ensure that the airline operates efficiently.

Task 22.1 Pros and Cons of tools used to implement solution

The tools used to implement he solution for the airline is evaluated as shown below:

Table 5 - Pros and Cons analysis of the tools used by the OrganisationTools utilized by the company Pros Cons

5W+1H Tool This tool enables the company to...